"The golden rule for getting good customer service is simple: don't be a dick. Don't talk to the agent like a servant. Show basic respect and cooperate with them. Do your homework, such has having a bill in front of you. Answer their questions honestly so they can get to the bottom of the matter quickly. You may disagree with the company, but know the person who is trying to help you is not responsible for the situation that has upset you. Show a little grace before you demand it from them. I know many agents who do the minimum required to help customers, but don't go above and beyond for those who start screaming and demanding right off the bat. And why should they?
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'via Blog this'
Sunday, January 15, 2012
Good Advice On Getting Good Customer Service
Zandar Versus The Stupid: Practical Stupidity: Navigating Customer Service Calls:
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Not moderated but I do delete spam and I would rather that people not act like assholes.